Gartner Customer Experience & Technologies Summit 2020
- Park Plaza Westminster Bridge
- London, United Kingdom
- Jun 08, 2020 - Jun 09, 2020
Improve CX with the latest trends on customer experience management
Customer experience (CX) management is at the top of CEOs’ agenda and the core part of organization’s digital transformation program. Leaders across every part of the organization are claiming to place experience at the center of their strategies, but very often the perceptions of “good” customer service vary greatly between organizations and their customers.
Therefore, selecting the right customer experience technologies and new business models that deliver seamless CX, and effective use of data are critical elements of your end-to-end CX strategy, to gain customer trust and achieve desired business goals.
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